Shipping Policy

At coolladen, customer satisfaction is our top priority. We strive to process and ship your order as quickly as possible.

1. Delivery Timeframe

Total Delivery Time = Processing Time + Shipping Time

  • Order Cut-off Time: 12:00 PM (GMT+08:00) China Standard Time (Monday - Friday).
  • Processing Time: Orders are processed within 1-2 business days (Monday to Friday). Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods & Cost

We offer FREE SHIPPING on all orders. We partner with reliable couriers like DHL to ensure safe delivery.

Shipping Location Country Shipping Method Estimated Transit Time
(Business Days) 		Shipping Cost
EU Warehouse Germany DHL 1–3 days FREE
Other EU Countries DHL 3–7 days FREE
China Warehouse Worldwide Standard Post 9–15 days FREE

*Please note: Transit times are estimates and start from the date of shipping. Delays may occur due to customs clearance or carrier issues.

3. Order Tracking

Once your order is shipped, you will receive an email with a tracking number. You can track your package at:
https://www.17track.net

4. Delivery Issues & Fees

If a package is returned to us due to customer-related issues, the original shipping fee and any incurred return shipping costs will not be refunded. A refund for the product cost will be processed upon receipt of the returned item. This includes:

  • Incorrect or incomplete shipping address.
  • Inaccurate recipient contact information.
  • Refusal to accept the package upon delivery.
  • Failure to collect the package from the local post office/locker in time.

5. Taxes and Duties

For items shipped from our EU warehouse, VAT is included in the price. For items shipped from our China warehouse, customers are responsible for any import duties or local taxes that may apply.

Contact Us

If you have any further questions regarding our shipping policy, please contact:

Email: sales@coolladen.com
Phone: +86 13510543360 (Mon-Fri, 9:30 AM - 6:30 PM CST)