Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from Coolladen.com

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

What do we use your information for?

Any information we collect from you may be used in one of the following ways:

To personalize your experience: Your information will help us better respond to your individual needs.
To improve our website and your shopping experience: We are constantly striving to improve our website offerings based on the information and feedback we receive from you.
To improve customer service: Your information helps us to respond more effectively to your customer service and support needs.
To process transactions: Your information, whether public or private, will not be sold, shared, transferred or given to another company for any reason without your consent, except for the express purpose of delivering the product or service you purchased or requested.
To administer a contest, promotion, survey, activity or other website feature.
To send periodic e-mails: The e-mail address you provide to process your order may be used to send you important information and updates regarding your order, as well as to occasionally receive company news, updates, related product or service information, etc.

How do we protect your information?

We employ a variety of security measures to ensure the safety of your personal information when you place an order or enter, transmit or access your personal information.

We offer the use of a secure server. All submitted sensitive information/credit information is transmitted using Secure Socket Layer (SSL) technology and then encrypted in our payment gateway provider's database so that only those authorized with special access rights to such systems can access it and keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financial information, etc.) is not stored on our servers.

Our servers and Web site are security audited daily by McAfee Secure from Symantec and fully externally verified to protect you online.

Do we use cookies?

Yes, cookies are small files that a web site or its service provider transfers to your computer's hard drive through your web browser (if you have allowed this in your settings). This enables the sites' or service provider's systems to recognize your browser and to collect and store certain information.

We use cookies to remember and process the items in your shopping cart, to understand and store your preferences for future visits, and to compile aggregate data about site traffic and site interaction so that we can provide you with better site experiences and tools in the future. We may contract with external service providers to better understand our Web site visitors. These service providers are not permitted to use the information collected on our behalf except to directly assist us in conducting and improving our business.

If you prefer, you can choose to have your computer warn you each time a cookie is sent or you can choose to disable all cookies through your browser settings. As with most websites, some of our services may not function properly if you turn off your cookies.

Do we share information with third parties?

Not at all. We do not sell, trade or transfer your personally identifiable information to third parties. This does not apply to trusted third parties who assist us in operating our website, conducting our business, or servicing your customers, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies or protect our rights, property, or the safety of others. However, non-personally identifiable visitor information may be shared with other parties for marketing, advertising, or other purposes.

Links from third parties

From time to time, we may, at our discretion, include or offer third party products or services on our website. These third-party websites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked websites. Nonetheless, we strive to protect the integrity of our website and welcome any feedback on these websites.

Changes to our privacy policy

If we decide to change our privacy policy, we will post those changes on this page and/or update the privacy policy change date below.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at:

Phone: +86 13510543360 (Monday-Friday,9:00AM-6:00PM Beijing Time)

Email: sales@coolladen.com