Privacy Policy

Privacy Policy

This Privacy Policy describes how Coolladen.com (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from the Site.

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and information from Cookies. We refer to this as "Device Information".

Additionally, when you make a purchase or attempt to make a purchase, we collect certain information from you, including your name, billing address, shipping address, payment information (processed securely by certified payment partners), email address, and phone number. We refer to this as "Order Information".

2. Use of Cookies

We use Cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. The primary purposes of our Cookie use include:

• Essential Operation: To enable core website functionality, such as maintaining your shopping cart during a session.
• Performance & Analytics: To understand how visitors interact with our Site through tools like Google Analytics, helping us improve the user experience. This data is aggregated and anonymized.
• Preferences: To remember your preferences (like language or region) for future visits.

Managing Cookies: You can control and manage Cookies through your browser settings. Please note that disabling certain cookies, especially essential ones, may affect the functionality of the Site.

3. How Do We Use Your Personal Information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this information to:

• Communicate with you and provide customer support;
• Screen our orders for potential risk or fraud;
• Improve and optimize our Site and shopping experience based on the insights gained from Device Information (including analytics from Cookies).

4. Sharing Your Personal Information

We share your Personal Information with trusted third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store. We also use Google Analytics to help us understand how our customers use the Site.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, or to protect our rights.

5. Data Security & SSL

We employ a variety of security measures to maintain the safety of your personal information. All sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment provider's database. Your private payment details (credit cards, etc.) are never stored on our servers.

6. Your Rights (GDPR & CCPA)

If you are a resident of the European Economic Area (EEA), you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or erased. If you would like to exercise this right, please contact us through the contact information below.

7. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

8. Contact Us

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Last updated: [25 December 2025]