Returns Policy

Returns Policy

15-Day No-Questions-Asked Returns

You have the right to return items within 15 days of delivery for any reason.

Non-Defective Items (Buyer Pays Return Shipping)

  • Unused & in original condition: Full refund (excluding original shipping fees*).
  • Used or not in new condition:
    • Return accepted but subject to a reasonable restocking fee (10%-40%) based on condition.

Defective Items (Seller Pays Return Shipping)

  • Within 15 days: Free return/replacement.
  • After 15 days: Covered under warranty.

Note for Incorrect Shipments:

  • Report within 15 days with photo proof.
  • Items must be unused; otherwise, a restocking fee applies.

Return Process

  1. Request: Email sales@coolladen.com with: Order number or proof of purchase (email, name, transaction ID).
  2. Approval: If accepted, we’ll provide a return address.
  3. Ship Back: Send the package and share: Tracking number + carrier details.
  4. Refund: Issued within 7-14 business days after inspection.

Important:

Unauthorized returns (no prior approval) = No refund.

Lost packages due to unprovided tracking = Buyer’s responsibility.